Tier One Roofing.  GAF Master Elite Roofer Serving Fayetteville | Pinehurst | Raeford | Sanford | Southern Pines | Kipling | Carthage | West End | Lumberton and nearby North Carolina communities.  Call us today for your new roof at 910-263-7242.


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Here’s a list of Frequently Asked Question by Tier One Roofing customers. Of course, not all of your possible questions about your new roof are listed, and that’s why we recommend you schedule an appointment with us before you decide on your roofing contractor.

What does it mean to be a certified GAF master elite roofer?

GAF roofers are held to higher standards, and because of this, Master Elite Certified roofers can offer the some of the best warranties in the industry 

How do I schedule an appointment

To schedule an appointment, you can use the Request An Appointment page to schedule your appointment, or you can contact us at 910-263-7242 

What are some things to consider when choosing a roofing contractor?
  1. Check with BBB
  2. Look at all the reviews you can
  3. How do the warranties protect me if something happens to my roof and your company is out of business 
  4. Has any friends or family used them
  5. How informative was your rep to ensure you were completely comfortable 
  6. Listen to your gut!!!!
Why is another company cheaper and offering the same thing?

Although some companies may be cheaper in price chances are that if they are not a Master Elite Roofing contractor then you are probably not getting the complete GAF roofing system and warranties to back everything up. 

What can I expect from our meeting?

After the inspection of your roof we will provide a complete explanation of what a roofing system should consist of. When we finish, you will be better prepared to make the most informed decision for your new roof. 

I have 1700 square foot in my home. How much will a new roof cost me?

Because roofs vary in complexity, steepness, and size it’s hard to answer that. If you could imagine smashing your roof down to a flat surface you will see that you have more roof than you do square footage in your home. For that reason it’s always best to invite us out to meet you for a free inspection where we will provide you the exact cost before we leave. 

When is payment due.

Unlike most roofing companies Tier One Roofing doesn’t ask for any money until the job is complete 

Is there anything offered to military?

GAF offers a Roof For Troops rebate of $250 for all past and present military. 

What happens if I have a problem years down the road and Tier One Roofing is out of business?

Because Tier One Roofing is a Master Elite roofer GAF would bring in another Master Elite Roofer to repair the damages as long as it’s not because of vandalism or a named storm

Do I need to be home during the install?

No. A lot of our customers have to work. All we ask is for you to be accessible by phone or text should we need to contact you

How long do installs take to complete?

Most installs typically require a full day but may take up to 2 days depending on the size and complexity.

Will someone be on site the day my roof goes on?

Yes. Someone will be there to inspect the materials, get the crew started, and answer any questions you may have. 

What can I expect after the roof is complete?

GAF will send out the warranty with a complete description of the System Plus, Silver Pledge, or Golden Pledge warranty. 

Do you clean up all the mess?

YES. All debris will be picked up and a complete magnetic nail sweep of the property will be performed.

Do I need a warranty?

Most companies only offer a verbal warrant or the warranty that’s written on the bag. We offer a tangible warranty provided to you from GAF so that if anything ever were to go wrong with the roof our customers are protected. 

What’s covered under the GAF warranty?

With the complete GAF roofing system, silver and golden pledge warranties, all GAF products are covered to include the Lifetime Tools and pipe boots against defects and or workmanship. 

Can I transfer the warranty if I decide to move?

YES. The warranty is transferable 1 time within twenty years

What if I replace my roof with Tier One Roofing and a hurricane, tree, or hail damage it.

Acts of God are all covered under the home owner policy and we can assist you with that. 

Am I responsible for the insurance deductible and what if they deduct it from the claim?

The insurance company by law has to show the amount of the deductible in the claim. The purpose of deducting it from the claim is to show you that they are not paying that portion. Basically their promise to you was if you make a claim, you handle the deductible, and we’ll handle the rest. The short answer to this question is yes you are responsible for the deductible and should be paid to the contractor.

How comes the insurance company depreciated my roof? I don’t have enough to replace it now. What do I do?

 Don’t worry! Most insurance companies have this practice. Once the work is complete we will send the insurance company a Certificate of Completion along with pictures in which they will then release the depreciation money back to you in a separate payment. This is know as recoverable depreciation.

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Tier One Roofing Is Veteran-Owned

Tier One Roofing is proud to be a Veteran Owned local business serving Fayetteville area homeowners as well as active and retired military families.

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GAF Master Elite Roofer

Tier One Roofing is a GAF Master Elite Roofing Contractor, the only roofing company in the Fayetteville area that has earned this designation.

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